● Monitoring & Maintenance
Uptime doesn’t happen by accident—it’s engineered. 971 Technologies implements end‑to‑end observability (metrics, logs, traces), uptime and synthetic checks, and intelligent alerting to catch issues before users feel them. We tune thresholds, baselines, and runbooks to your environment, then respond under clear SLAs.
Proactive maintenance keeps things healthy: scheduled patching and firmware updates, configuration backups, capacity planning, vulnerability remediation, and performance tuning for OS, network, and databases. We automate routine tasks and use change windows with rollbacks to minimize risk.
Every month, you get executive‑friendly reports—uptime, incidents, MTTR, risks, and recommendations—plus a continuous improvement plan. The result is a reliable platform, predictable operations, and fewer surprises.
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What exactly do you monitor?
971 Technologies monitors infrastructure (servers, VMs, containers), networks (switches/routers/Wi‑Fi/SD‑WAN), databases and apps (APM, transactions), and cloud services—plus synthetic checks for critical journeys.
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Which tools do you use—can you work with ours?
Yes. We integrate with stacks like Prometheus/Grafana, Zabbix, ELK/Elastic, Datadog, New Relic, Splunk, Azure Monitor, CloudWatch, and Opsgenie/PagerDuty—or standardize a best‑practice toolset for you.
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How do you handle patching and maintenance without downtime?
We plan change windows, use rolling/canary updates, validate after changes, and keep rollback paths ready. HA clusters and active‑active services are maintained with minimal or zero disruption.
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What do the SLAs look like?
Severity‑based response times (e.g., P1 triage within 15 minutes, containment guidance within 60 minutes) with defined escalation, RCAs, and monthly service reviews. We align SLAs to your business hours or 24/7.
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Do you provide reports and compliance evidence?
Absolutely. 971 Technologies delivers monthly health and cost reports, uptime/MTTR metrics, patch and vulnerability status, and ISO‑aligned evidence—supporting UAE/regional requirements.
